Our perfumes are natural, handmade in small batches and sealed for hygiene, so we are only able to accept returns or issue a replacement or refund if your item arrived damaged in transit.
Damaged in transit
If your order arrives damaged, email support@soulchemy.co.uk within 7 days of delivery with your order number and a photo of the damage, and we will arrange a replacement or refund.
We are unable to accept returns for change of mind, or for opened or used products, for hygiene reasons. This does not affect your statutory rights.